Rest Assured, We’re
in This Together
For the safety of our guests and team members face coverings are required in all indoor public areas.
During this time, we are committed to maintain our collective health & safety, that’s why we are following the guidance of the CDC, World Health Organization to ensure your stay is one met with comfort and ease. Here are steps we are taking, and remember to check back as we are monitoring and staying current on all local mandates.
Limited Occupancy In our commitment to your health and safety, we’ve pledged to limit our room occupancy to a maximum of 50% through the end of 2020 in order optimize our ability to provide for social distancing in our public spaces. In addition, following our Comprehensive Cleaning by our housekeeping team we are allowing a full 24 hours between check-ins to our rooms.
Self Check-In We’ve made it easy for you to check-in, allowing for a contactless arrival.
Floor Decals & Signage will be placed throughout the hotel to offer guidance on protection standards.
Comprehensive Cleaning Our housekeeping team is cleaning around the clock with EPA-registered disinfectants to service rooms while also being mindful by wearing masks and gloves.
Pack Your Masks All guests and staff are required to wear masks in public spaces except while eating or drinking. We’ll offer a mask as part of our wellness kit you will receive as a hotel guest.
Sanitize Your Hands For your convenience, hand sanitizer stations are located throughout the hotel.
Our Gift To You Each room is equipped with a complimentary wellness kit including a surgical mask, gloves, and sanitizing wipe.
Guest Elevators To maintain social distancing standards, guest elevators are limited to three people at a time or to one family/group unit.
In Room Dining You’ll experience touchless room service that has been prepared by our trained staff.
Mamey Restaurant Reservations are required for dining, which allows our team to maintain the Florida State and Coral Gables County guidance of 50% occupancy while also seating tables six feet apart. At this time only outside dining is permitted per the county-wide mandate.
Fitness Center The fitness center is located on the 3rd Floor and is available by reservation only to ensure we can properly disinfect equipment after each use.
Pool & Terrace The Pool is located on the 3rd Floor and will maintain limited occupancy during this time.
Flexible Cancellation Policy During these wild times, we’re here for you. Enjoy 24 hour flexible cancellation. Contact us to learn more.
Learn more about our comprehensive cleaning and sanitization program, Rest Assured, here.