Health & Safety

Your safety is our top priority.

We’re In This Together

For the safety of our guests and team members, face coverings are required in all indoor public areas.

During this time, we are committed to maintaining our collective health & safety, that’s why we are following the guidance of the CDC, World Health Organization to ensure your stay is one met with comfort and ease. Here are steps we are taking, and remember to check back as we are monitoring and staying current on all local mandates.

Self Check-In

We’ve made it easy for you to check-in, allowing for a contactless arrival.

Floor Decals & Signage

Placed throughout the hotel to offer guidance on protection standards.

Comprehensive Cleaning

Our housekeeping team is cleaning around the clock with EPA-registered disinfectants to service rooms while also being mindful by wearing masks and gloves.

Pack Your Masks

All guests and staff are required to wear masks in public spaces except while eating or drinking. We’ll offer a mask as part of our wellness kit you will receive as a hotel guest.

Sanitize Your Hands

For your convenience, hand sanitizer stations are located throughout the hotel.

Our Gift To You

Each room is equipped with a complimentary wellness kit including a surgical mask, gloves, and sanitizing wipe.

Guest Elevators

To maintain social distancing standards, guest elevators are limited to three people at a time or to one family/group unit.

In Room Dining

You’ll experience touchless room service that has been prepared by our trained staff.

Fitness Center

The fitness center is located on the 3rd Floor and is available by reservation only to ensure we can properly disinfect equipment after each use. Masks are required at all times while in the fitness center.

Mamey Restaurant

Reservations are required for dining, which allows us to protect our staff and guests as well as adhere to the Florida State and Coral Gables County guidelines. At this time, both indoor and outdoor dining is permitted per county-wide mandate and we are spacing out tables 6ft apart.

Pool & Terrace

The pool is located on the 3rd floor and will maintain limited occupancy during this time.

Flexible Cancellation Policy

During these wild times, we’re here for you. Enjoy 24-hour flexible cancellation. Contact us to learn more.

Learn more about our comprehensive cleaning and sanitization program, Rest Assured, here.

  • Date Format: MM slash DD slash YYYY
  • Date Format: MM slash DD slash YYYY